Crisis Services

Welcome to our Crisis Services self-help page. Here we explain what mental health crisis services are available, how they can help and when to access them. We also give guidance on how to plan for a crisis, how to cope with suicidal feelings and advice regarding self-harm

If you need urgent help right now, click this button:

Crisis Support

So what is a mental health crisis?

Living with mental health problems can be incredibly tough, however there can be times when it is much tougher than usual and you feel overwhelmed and unable to carry on. During a crisis, you might self-harm, have thoughts of suicide, experience mania, have delusions, hallucinations, paranoia or experience thoughts or behaviours which lead you to feeling that you are losing control.

Bradford, Airedale, Wharfedale and Craven are fortunate to have a range of crisis services. Our crisis button can help guide you through which service is the most suitable for you or someone you know.

In addition to Guide-Line, which offers professional, confidential telephone crisis support, the local area also benefits from a service called First Response.

So what is First Response?

The First Response service offers support 24 hours a day, seven days a week to people of all ages living in Bradford, Airedale, Wharfedale or Craven experiencing a mental health crisis. First Response prefers calls from the person who is in crisis, but also accepts calls from friends, family members or professionals where appropriate. The number is 01274 221181.

We work with First Response and accept their referrals for our crisis service, ‘The Sanctuary

To find out more about First Response and how they may help you, or a person you know, in crisis, click below:

Standard First Response Leaflet

Easy Read First Response Leaflet

Mind have a range of leaflets on crisis services, suicidal thoughts and self-harm; click the pictures below to explore each one further:

Useful Contacts

First Response

Overview: Support for anyone in a crisis who lives in Bradford, Airedale, Wharfedale or Craven
Telephone: 01274 221 181
Opening Hours: 24/7


Overview: Confidential, telephone helpline for anyone who needs crisis support. Guide-Line also provides support and advice to the relatives or friends of those who are in a crisis
Telephone: 01274 594 594
Opening Hours: Monday – Sunday 12pm-9pm


Overview: Emotional support for anyone feeling down, experiencing distress or struggling to cope
Telephone: 116 123


Overview: A supportive online community which provides online peer support for anyone experiencing a mental health problem

CALM (Campaign against living miserably)

Overview: Provides listening services, information and support for men at risk of suicide
Telephone: 0800 58 58 58

The Sanctuary 

Overview: A leading crisis service which operates in a non-clinical setting and provides a calm, safe space for adults experiencing mental distress.  
Telephone: 01274 730 815 (office number for enquiries only. Referrals accepted via First Response, 01274 221 181)
Opening Hours: Office 9am-5pm for enquiries only, The Sanctuary 7pm-1am. First Response is open 24/7

Haven (Cellar Trust)

Overview: A safe, confidential and non-clinical setting to support people in a crisis
Telephone: 01274 586 474 (office number for enquiries only. Referrals accepted via First Response, 01274 221 181)


Overview: LGBTQ+ helpline providing listening services, information and support for lesbian, gay, bisexual and transgender communities
Telephone: 0300 330 0630


Overview: User-led organisation for people who self-harm, their friends and families

The National Association for People Abused in Childhood (NAPAC)

Overview: Information for people abused in childhood
Telephone: 0808 801 0331

National Self Harm Network

Overview: Survivor-led forum for people who self-harm, friends and families


Overview: Support and information about mental health problems including online support
Telephone: 0300 304 700

Have you checked out our Online Directory? There you will find a vast database of local organisations who offer support and advice across a variety of areas


McLaughlin, Suzanne. "First Response". N.p., 2016. Web. 10 Oct. 2016

"Suicidal Feelings | Mind, The Mental Health Charity - Help For Mental Health Problems". N.p., 2016. Web. 10 Oct. 2016

"Self-Harm | Mind, The Mental Health Charity - Help For Mental Health Problems". N.p., 2016. Web. 10 Oct. 2016

"Crisis Services | Mind, The Mental Health Charity - Help For Mental Health Problems". N.p., 2016. Web. 10 Oct. 2016

Looking for more information and resources? Head over to our Online Directory or browse our other self-help pages

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Mind in Bradford 
Kenburgh House 
28 Manor Row         

01274 730815

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