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01274 730 815 [email protected]

Guide-Line Telephone Support Worker (2 vacancies)

Hours: 8pm-12am (Post 1 is 12hrs/3 shifts per week and Post 2 is 16hrs/4shifts per week)

Salary scale: £11.75 per hour 

Location: Kenburgh House, 28 Manor Row, Bradford, BD1 4QU

Responsible to: Service Manager

Pension: We operate a contributory pension scheme which you will be auto-enrolled into (subject to the conditions of the scheme)

Probationary period: 6 months

Closing date: 10am Monday 23rd March 2020  

Interview date: Thursday 26th March 2020 (between 9am-5pm)


We are looking for passionate and committed people for this role, which involves providing support to people calling Mind in Bradford’s Guide-Line telephone helpline service.

Guide-Line is for residents of Bradford, Craven, Airedale and Wharfedale and offers confidential mental health support, guidance and signposting. It is receiving an increasing number of calls and we currently deal with around 2,000 calls per month. There is already a dedicated team of staff and volunteers in place, who have experience and passion for delivering the best possible service. This is a 365-day-a-year helpline, which is currently open from 12 noon to 9pm but is set to expand until 12am.

Guide-Line was an 18+ service but we have opened this up to all ages from 1st March and we are in the process of adding a live chat facility so people in need of support have another way of receiving support other than just the traditional method of a phone call.


Making an Application 

CVs will not be accepted. Please download the application documents below and return the completed forms in Word format as attachments to [email protected] Please note we cannot supply feedback to non-shortlisted applicants.

Mind in Bradford is committed to safeguarding and promoting the welfare of vulnerable adults and children. All successful applicants will be asked to apply (through Mind in Bradford) for an enhanced Disclosure and Barring Service (DBS) check and a right to work in the UK check. 

In the first instance any enquiries can be directed to Philip Woodward on 01274 730815 or e-mail [email protected]



Job description and person specification

Application form

Equal opportunities form

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