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Guide-Line

What is Guide-Line?

Guide-Line is a confidential telephone service which provides mental health support and information, including about other services.

Who is it for?

Anyone aged 18+ who lives in Bradford, Airedale, Wharfedale or Craven and feels in need of support. It is not a counselling or therapy service but speaking to one of our workers could help you stay well, build resilience and find out what support is available locally. You do not need a formal diagnosis to access Guide-Line and you can call on someone else’s behalf or if you are worried about a friend or family member. All calls are confidential unless we feel there is an immediate risk to you or someone else. You cannot always speak to the same worker each time you call. Urdu and Punjabi speakers can be requested.

How to access Guide-Line

To speak to a Guide-Line worker, call 01274 594594. The service is available from 12pm-9pm, 7 days a week, 365 days a year (including bank holidays). New callers are asked for basic details and brief notes are recorded to ensure your wellbeing and safety. All data is stored securely in our electronic recording system in line with GDPR regulations (see our Privacy Policy. Calls normally last for no more than 30 minutes.

If I’m low there is someone there who can help me.

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