en English
  1. Home
  2. /
  3. Support for You
  4. /
  5. Telephone helpline & live...

We’re here for you 

Guide-Line provides confidential, emotional support to you from 12pm (noon) to 12am (midnight), 365 days a year.

This service is available for anyone living in Bradford, Airedale, Wharfedale and Craven.    

There are two ways to access Guide-Line support:


We have a translation service that can provide support in over 100 languages, we also have bi-lingual support workers that can provide direct translation in Urdu, Arabic, Polish and Panjabi.


If you live outside Bradford, Airedale, Wharfedale & Craven then please find alternative support here.

Here are some alternative helplines for you.

Night OWLS 

Connect Helpline 6pm-2am 

Call 0300 2003900 8pm-8am 

Text on: 07984 392700 


West Yorkshire 24 hour Mental Health Helpline 

Call 0800 183 0558 




Freephone: 116 123

Local: 0330 094 5717

24 hours, 7 days a week


Shout – crisis text line


Text “SHOUT” to 85258 (adults)

Text ‘’YM’’ to 85258 (under 19)

24 hours, 7 days a week


C.A.L.M. – campaign against living miserably


Tel: 0808 58 58 58

5pm – midnight, 7 days a week



(for children and young people under 19)


Freephone: 0800 1111

24 hours, 7 days a week



(For children and young people under 35)

Telephone: 0800 068 4141


Open 9am until midnight.



Information, support and friendship to older people

Freephone: 0800 4 70 80 90

24 hours, 7 days a week


Local support via NHS


How can Guide-Line help me?

• Guide-Line is not a crisis service. If you are in crisis, please contact: Call First Response on 0800 952 1181

• Guide-Line is here to help people of all ages living in Bradford District and Craven area who feel they need support, for themselves or for those they care about.

• We are not a counselling service; however, you will be given the opportunity to speak in a safe, non-judgemental space with a trained practitioner who will listen, support and signpost where necessary.

• In order to make our service available to as many people as possible, every individual can have one Guide-Line call or live chat conversation for up to 30 minutes, per day.

• There is no guarantee that callers can speak/chat to the same worker each time.  

• Calls may be recorded for training or monitoring purposes.

• Everything you share with the Guide-Line team is confidential unless we feel there is a risk to self, risk to others or serious safeguarding or terrorism concerns.


What will happen on the call or chat with Guide-Line?

• You will be asked some basic details. You can however, remain anonymous if you wish.  

• All information about you is processed securely in line with GDPR regulations and our privacy policy can be viewed on our website.  

• All information about you is processed securely in line with Data Protection legislation. For more information about how we process your data, please view the privacy policy on our website. 

Please click to view our privacy policy online. 


Sign up to our mailing list

Latest News

View all news