Talk to Guide-Line, we’re here for you.

This service is available to you if you live in Bradford, Airedale, Wharfedale or Craven.    

There are two ways you can access support. Call us for telephone support on 08001 884 884 or chat to us online.

Call us  Chat online



Support in your language 

We have a translation service that can provide support in over 100 languages over the phone, we also have bi-lingual support workers that can provide direct translation in Urdu, Arabic, Polish and Panjabi.


Raise awareness in your community

Raise awareness of Guide-Line in Bradford District and Craven by displaying our posters and business cards.

Order a Guide-Line pack here

Support if you live outside Bradford and Craven

West Yorkshire mental health helpline

For anyone aged 18 and over who is registered with a GP in Leeds, Calderdale, Kirklees, Wakefield and Barnsley.

Call 0800 183 0558  

24 hours, 7 days a week

West Yorkshire Night OWLS

For children, young people, their parents and carers, living in West Yorkshire

Call 0800 1488 244  8pm-8am

Text on: 07984 392700


Freephone: 116 123   


Text SHOUT: 85258  

24 hours, 7 days a week

Guide-Line Frequently Asked Questions


How long can I speak for?

In order to make our service available to as many people as possible, every individual can have one Guide-Line call or live chat conversation for up to 30 minutes, per day.


Who can access Guide-Line?

If you live in Bradford District and Craven area and feel you need support for yourself or for someone you care for then Guide-Line is for you. Speak in a safe, non-judgemental space with a trained practitioner who will listen, support and signpost where necessary. Please be aware we are not a counselling service.


Should I call in an emergency?

If your life or someone else’s life is in immediate danger you should call 999

If you are in mental health distress, please call First Response on 0800 952 1181, First Response can refer you to Safe Spaces for urgent same-day crisis support.


What will happen on the call or chat?

• You will be asked some basic details. You can however, remain anonymous if you wish.  

• All information about you is processed securely in line with GDPR regulations and our privacy notice can be viewed on our website.  

• There is no guarantee that callers can speak/chat to the same worker each time.  

• Calls may be recorded for training or monitoring purposes.

• Everything you share with the Guide-Line team is confidential unless we feel there is a risk to you, risk to others, serious safeguarding or terrorism concerns.

• All information about you is processed securely in line with Data Protection legislation. For more information about how we process your data, please view the privacy notice on our website. Please click to view our privacy notice online. 



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