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We’re here for you
Guide-Line provides confidential, emotional support to you from 12pm (noon) to 12am (midnight), 365 days a year.
This service is available for anyone living in Bradford, Airedale, Wharfedale and Craven.
There are two ways to access Guide-Line support:
- You can call us for telephone support on 08001 884 884.
- You can chat to us online using live chat: GUIDE-LINE LIVE CHAT
We have a translation service that can provide support in over 100 languages, we also have bi-lingual support workers that can provide direct translation in Urdu, Arabic, Polish and Panjabi.
If you live outside Bradford, Airedale, Wharfedale & Craven then please find alternative support here.
Here are some alternative helplines for you.
Night OWLS
Connect Helpline 6pm-2am
Call 0300 2003900 8pm-8am
Text on: 07984 392700
West Yorkshire 24 hour Mental Health Helpline
Call 0800 183 0558
Samaritans
Freephone: 116 123
Local: 0330 094 5717
24 hours, 7 days a week
Shout – crisis text line
Text “SHOUT” to 85258 (adults)
Text ‘’YM’’ to 85258 (under 19)
24 hours, 7 days a week
C.A.L.M. – campaign against living miserably
Tel: 0808 58 58 58
5pm – midnight, 7 days a week
Childline
(for children and young people under 19)
Freephone: 0800 1111
24 hours, 7 days a week
Papyrus
(For children and young people under 35)
Telephone: 0800 068 4141
Open 9am until midnight.
Silverline
Information, support and friendship to older people
Freephone: 0800 4 70 80 90
24 hours, 7 days a week
Local support via NHS
https://www.nhs.uk/service-search/other-services/Mental-health-support/LocationSearch/330
How can Guide-Line help me?
• Guide-Line is not a crisis service. If you are in crisis, please contact: Call First Response on 0800 952 1181
• Guide-Line is here to help people of all ages living in Bradford District and Craven area who feel they need support, for themselves or for those they care about.
• We are not a counselling service; however, you will be given the opportunity to speak in a safe, non-judgemental space with a trained practitioner who will listen, support and signpost where necessary.
• In order to make our service available to as many people as possible, every individual can have one Guide-Line call or live chat conversation for up to 30 minutes, per day.
• There is no guarantee that callers can speak/chat to the same worker each time.
• Calls may be recorded for training or monitoring purposes.
• Everything you share with the Guide-Line team is confidential unless we feel there is a risk to self, risk to others or serious safeguarding or terrorism concerns.
What will happen on the call or chat with Guide-Line?
• You will be asked some basic details. You can however, remain anonymous if you wish.
• All information about you is processed securely in line with GDPR regulations and our privacy policy can be viewed on our website.
• All information about you is processed securely in line with Data Protection legislation. For more information about how we process your data, please view the privacy policy on our website.
Please click to view our privacy policy online.
