Service Coordinator

Purpose of the post

To support the Services Manager, lead the provision of high-quality services to our clients through our team of committed practitioners who offer face to face and telephone support to clients. The post will provide line management and operational oversight of day to day operational delivery. 

Key duties

  • Support the Service Manager in the delivery of the services in line with the operational plan and budget
  • Provide excellent line management to ensure your direct reports excel in their role through the provision of regular supervision to review performance against agreed objectives, identifying strengths and training needs and proactively addressing any performance concerns
  • Oversee safeguarding, incidents and concerns/disclosures captured by the team, ensuring a timely and appropriate response and attending relevant multi agency meetings, as required
  • Guide and support the team with day to day issues and challenges
  • Drive and gather accurate and timely monitoring data and support the Service Manager in completing reports
  • Monitor and audit data recording on the internal client database ensuring data protection legislation is adhered to
  • Oversee the management of rotas, cover sickness and annual leave
  • Support the on-call rota to ensure all practitioners have access to support and advice out of hours
  • Build and maintain effective relationships with direct reports and other key individuals across the organisation
  • Participate in constructive individual and group supervision and internal/external staff development including mandatory training related to the role
  • Be familiar with and consistently work within and comply with all Mind in Bradford policies and procedures
  • Work in alignment with the aims, objectives, and core values of Mind in Bradford.
  • Consistently uphold the standards within the Mind in Bradford ‘Code of Conduct’ and ensure that it is followed at all times by staff, volunteers and clients.
  • Undertake any other reasonable duties or tasks deemed necessary by the Leadership Team.

Important information 

Salary: £26,500 per annum

Contract: Temporary for 12 months with the potential for extension dependent on funding.

Hours: 37 hours per week

Probation: 6 months 

Closing Date: Sunday 19th May 2024

Interview Date: Wednesday 29th & Thursday 30th May 2024

What we offer

  • Clinical supervision
  • Staff engagement forum
  • Casual dress
  • Hybrid working available for some roles
  • Supportive management team who are committed to enhancing staff wellbeing
  • Opportunities for progression and development
  • Employee assistance programme, including payment towards healthcare expenses, access to GP appointments
  • Life Assurance Scheme
  • Holiday allowance 25 days plus Bank Holidays (pro rata) increasing to 28 days plus Bank
  • Holidays with service
  • A 4% contributory pension scheme which you will be auto enrolled into (subject to the conditions of the scheme)

It is Mind in Bradford’s policy to make reasonable adjustments to enable those with disabilities to undertake the above. In the first instance any are enquiries to be emailed to [email protected]

Making an application  

  • Please send an up to date CV along with a covering letter outlining your experience and knowledge linking this to the job description and person specification to [email protected]   
  • Please note it is not possible for us to give feedback to non-shortlisted applicants 
  • Mind in Bradford is committed to safeguarding and promoting the welfare of vulnerable adults and all successful applicants will be asked to apply (through Mind in Bradford) for an enhanced Disclosure and Barring Service (DBS) check and a right to work in the UK check


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