Become a Crisis Hub Volunteer

What you’ll do:

You’ll be based at the Hubs in Bradford and Keighley, to support those in crisis. With the possibility of some outreach appointments in individual’s homes, supporting a trained Practitioner.

Including but not limited to:

• Meeting and greeting individuals, waiting with and ensuring they leave safely after the hub
• Completing registers, induction forms and feedback of attendees, as well as uploading to internal systems
• Making drinks, seating individuals and ensuring they feel comfortable
• Coordinating travel, booking taxis to and from hubs for individuals
• 24 hour call-backs to individuals who have attended the session and updating records
• Involvement in 2-1 sessions with another staff member
• Confidently gathering information and supporting with safeguarding and incidents that occur at the hubs
• Ad hoc administration that is required
• Flexibility may be required around days/ times/ locations of the hubs or outreach appointments
• Outreach – if required – ensuring the individual is comfortable in the appointment, introductions and making drinks

You’ll have:

• Excellent communication, organisational and time management skills
• Good administration skills and competent using word, excel and internal databases
• The ability to work well under pressure and manage your own workload
• Understanding of safeguarding, procedures and policies, boundaries and data protection/ confidentiality
• An understanding of diversity, and the ability to incorporate diversity practices into all aspects of the work and interact with a range of different individuals
• Demonstrate understanding and commitment to Mind’s work, aims, values and purpose
• Able to travel around Bradford and Craven for outreach appointments (if required)

APPLICATION FORM