• We ask for a minimum of 12 months, however some support is between 3 to 12 months, so the period could be shorter
• Training lasts for 12 months, if you wish to continue longer than 12 months, let us know

• You must be able to commit to 1 hour per week
• This can be a telephone call initially or a face-to-face meeting in the client’s home or local community
• After the first 3 to 4 weeks, it would be face-to-face meetings

• Some volunteers enjoy their befriending so much that they often commit to additional hours, this is each individual’s preference

• To spend quality time building relationships with your friend, to reduce their social isolation, loneliness and anxiety/ depression
• You will support your friend over the telephone initially and then meet face-to-face
• Support can be given to attend groups/ activities in their local community, helping your friend build their confidence and build new friendships. This may include playing games at home, or learning something new e.g. using an Ipad/ knitting etc
• The first two to three sessions can be phone calls or you can agree to meet in their home or local community, for one hour per week, or two hours per fortnight
• This will lead to attending local community groups/ activities to reduce their social isolation and loneliness, or encouraging going for walks etc. If home visits they will have a new hobby or know how to use video calls/ Ipads to keep their brain active, to help their mental wellbeing

• This will be an informal telephone call or face to face at the Mind office in Bradford

• Each volunteer will be given training prior to the befriending starting, there will be on-going support and advice from the Volunteer team at Bradford District and Craven Mind and the other volunteers
• There is some online training to complete
• A volunteer induction to attend on Zoom or face-to-face at the Bradford District and Craven Mind office – this lasts up to 2 hours

• Yes, we will reimburse certain out of pocket expenses incurred in connection with your volunteering for us

• Yes, there will be a 3-month probationary period, this enables the client, volunteer and Mind to ensure the volunteering experience is benefitting all involved

• Sometimes the matching process is not exact, no matter how many interests and similarities we have, some people just don’t connect. Please do not be concerned if this happens. We ask that you call or meet 2 to 3 times and then if you still do not connect, contact the Volunteering team at Bradford District and Craven Mind. We can then look to discuss this and re-match you.

• The Volunteer team at Bradford District and Craven Mind will contact both parties, to agree a match and then advise the day and time the volunteer will call the client
• The team will send out a Befriending Guidance document and information on introductions at the time of matching
• The first contact will be over the phone, introduce yourself as their new volunteer from Bradford District and Craven Mind. Have a chat about days and times best to meet and where they might like to go. As per the befriending guidance. 
• The client will have been given some basic information about you. Similarly, you will receive basic information about them prior to the introduction.

• Please let the Volunteer team at Bradford District and Craven Mind know 2 weeks in advance for holidays, also let your match know
• For sickness, please let the Volunteer team know as soon as possible so we can inform your friend or try to cover the call/ visit

• If they live alone try at 3 different times the same day, if no answer contact the Volunteer team and we will contact their next of kin to ensure they are safe and update the volunteer
• If they live in supported accommodation, the housing officer completes daily check-ins and so we know they are safe. Try a couple of times on the agreed day, then again, the next day, if no answer then contact the Volunteer team
• If they have carers who go in to help, this will be once, twice or three times a day, so we know if there is anything wrong, this will be dealt with quickly and the individual is safe. Follow the same procedure as above for the supported accommodation
• If you are concerned about your befriendee please contact a member of staff
• Natalie Hind – Project Coordinator – 07546 696951
• Reshma Champaneria – Project Administrator – 07511 226599
• Shila Begum – Community Link Worker – 07756 867838
• Bradford District and Craven Mind office on 01274 730815, expressing you have concerns for the welfare of your befriendee (through Community Companions). This will be passed to a staff member to deal with urgently.

• If the client tells you they are ill, then please contact the Volunteer team at Bradford District and Craven Mind – who will take a message and pass this on to the next of kin
• If the client suffers anything serious such as heart attack or a stroke, please dial 999 immediately. Then contact the Volunteer team to let them know, they can inform next of kin as above

• A befriending relationship should be one which has clear boundaries for you both
• Generally, you can expect to discuss hobbies, interests and current topics in the media perhaps, but if you are uncomfortable with what is being said, then you should indicate your discomfort to the person you befriend and refer to the guidance materials on how to deal with inappropriate conversations

• No, within the boundaries of your volunteer role you are asked not to accept or agree to accept any gifts offered by members, their family or relatives. The clients are asked to adhere to the same boundaries
• However, to exchange cards and written materials (including photographs, songs, poems etc.) would be fine
• Small gifts of £5 like biscuits/ chocolates are also fine if there is a celebration or occasion
• Never buy alcohol, cigarettes, scratch cards, vouchers etc.

If you feel that the client you visit needs more befriending support or perhaps additional wellbeing help because their needs have changed or because they are dealing with major life changes then please refer this to the Volunteer team at Bradford District and Craven Mind

We ask all volunteers to consider this activity carefully before applying to become a volunteer. Once you have applied, then this commitment is for 3 months (possibly extended to a maximum of 6) and you would be expected to fulfil your role. However, we appreciate that emergency situations do arise and it is very important that the ending of the service is handled properly.